Refund & Billing Policy

• Cancel anytime, in one click from your account settings. No phone call, no retention gauntlet, no email required.
• Starter: 14 days, no questions asked. Full refund of your first Starter charge, whatever the reason.
• Growth, Studio, Agency: 7 days from your first charge, if you have used less than 50% of that period’s credits. Refunded minus the credits you spent.
• Charged in error? Always refunded in full, in or out of any window — duplicate charges, charges after a completed cancellation, charges you did not authorize.
• Everything else is decided by a human, and we lean toward yes.

Cancel from Settings → Billing in the app, or email help@motionly.studio and we will do it for you. Cancelling:

• Stops all future renewals immediately.
• Leaves your plan active until the end of the period you already paid for — you keep your credits until then.
• Does not automatically reverse a charge that has already been taken. If you want that charge back, see the refund windows below.

When you cancel, we send a cancellation confirmation email. Keep it. If you ever receive a renewal charge after a confirmed cancellation, that is a billing error on our side and we refund it in full — see Section 4.

If Starter is not for you, email help@motionly.studio within 14 days of the charge and we refund it in full. You do not need to explain why, and we do not deduct for credits you used. This applies to your first Starter charge on an account.

On the larger plans, we refund your first charge if both of these are true:

• You request it within 7 days of that charge, and
• You have used less than 50% of that period’s credit allowance.

The refund is the amount you paid, minus the value of the credits you spent, charged at the plan’s own per-credit rate. We show you the exact arithmetic before we process it.

The reason for the 50% ceiling is plain: rendering video costs us real GPU and storage money the moment you generate. A full refund after a plan has been substantially consumed is a loss we would be funding out of other customers’ subscriptions. Below that line, the cost is ours to absorb and we absorb it.

Over the window, or over 50%? Write to us anyway — Section 5.

• You were charged after a cancellation we had already confirmed.
• You were charged twice for the same period.
• You were charged an amount that does not match the plan you selected.
• You were charged on an account you never authorized.
• You were charged after we failed to honor a price we had committed to.

Email help@motionly.studio with the charge date and amount. We aim to answer within one business day and to issue the refund the same day we confirm the error. Refunds return to the original payment method and typically appear within 5–10 business days, depending on your bank.

Outside the windows above, we review requests individually. We generally say yes when the product genuinely failed you: renders that never completed, output unusable because of a bug on our side, or a plan bought for a feature that did not work as described. Write to help@motionly.studio and tell us what happened. A person reads it.

Where a refund is not the right remedy, we will often offer credits or a period extension instead — and you are free to decline and ask for the refund decision on the record.

• Renewal charges beyond your first, where you had access to the service throughout the period and no billing error occurred.
• Credits already consumed on completed generations and renders.
• Accounts terminated for a material breach of the Acceptable Use section of our Terms.
• Charges made by a different company. See Section 8.

If something looks wrong on your statement, email help@motionly.studio before disputing it with your bank. A refund from us reaches you in days; a chargeback takes weeks, and once opened it locks the funds until the bank rules. We are not trying to talk you out of your rights — you keep every one of them, including the right to dispute — we are telling you the faster route. We do not close accounts or retaliate for a chargeback.

Nothing here reduces rights you have by law. If you are a consumer in the EU or UK, your statutory cancellation and refund rights apply in addition to this policy. If you are a consumer in Israel, your rights under the Consumer Protection Law, 5741-1981 — including the transaction-cancellation rights in Section 14C — apply in addition to this policy. Where the law gives you more than this page does, the law wins.

Billing questions and refund requests: help@motionly.studio
Lumi Diamond, LLC · 56 Broad St, Suite 14213, Boston, Massachusetts 02109, United States